Invest in digital customer experience
Context
Unlock the power of personalisation and innovation in an ever-changing business landscape.
In a world where new technologies are transforming industries, customer understanding is key to helping businesses increase profits and improve their operations to ensure sustainable growth. B2B and B2C companies must prioritise their customer experience transformation efforts to personalise interactions between customers and sellers, drive omnichannel sales, enhance engagement of in-store teams and optimise stock availability.
Challenge
Customer experience is the key to success for businesses striving for excellence.
Customer experience (CX) is at the heart of the relationship between your business and your customers. Fostering positive, ongoing interactions can turn consumers into loyal customers and enthusiastic advocates of your brand. But beyond loyalty, a good customer experience can ultimately lead to higher sales, give you a competitive edge and drive positive word-of-mouth. It is therefore up to you to bring customer experience to the next level.
Trust VISEO to help you deliver positive digital customer experiences.
We support you at all stages of the strategy execution process.
Our teams bring their expertise to help clients address the following challenges:
- Achieving sustainable growth: international expansion, the creation of new communication and sales channels, online retail and e-commerce development.
- Driving customer loyalty: using data collected from CRM systems, loyalty programmes, customer service, digital marketing and customer analytics to improve customer understanding and retention.
- Unifying channels and data: omnichannel strategy to maintain a strong, consistent brand identity across all communication and sales channels, integrating and leveraging data to achieve maximum consistency.
Choosing VISEO means working with a team of experts who can meet the challenges facing business functions across all sectors.
We collaborate with major players of the luxury and retail industries. With our proven track record in customer experience transformation, we know how to collect and leverage key data to create seamless customer experiences and impactful marketing campaigns. We tailor our approach to support you across the entire value chain.
With VISEO, automate strategic planning and make your customer experience transformation a success
Contact us-
Manage your customer relationships with Salesforce
We help you design and deploy all Salesforce modules, perfectly tailored to your business. With Sales Cloud, your sales processes are automated. Service Cloud streamlines customer service, while Marketing Cloud personalizes your campaigns. Commerce Cloud simplifies your e-commerce activities, and Experience Cloud creates interactive portals for your users. Analytics Cloud provides powerful insights, and Consumer Goods Cloud energizes your field teams. Revenue Cloud, which includes CPQ (Configure, Price, Quote) and Billing, simplifies your pricing catalogs, quotes, orders, and billing processes, allowing you to generate more revenue in less time. Finally, AgentForce, powered by artificial intelligence, helps your field teams improve their efficiency and responsiveness.
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Connect your data and automate your business processes with MuleSoft
We offer a solution that integrates MuleSoft to support organisations in the transformation and optimisation of their business processes, ensuring seamless connectivity between systems, applications and data. Using our expertise and proven track record, we offer a comprehensive range of services from integration strategy to implementation. We also provide support and training, helping businesses to effectively manage change throughout their project.
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Craft exceptional customer experiences with Cegid
We support retailers in the roll-out of Cegid Retail Y2, a solution designed to help them modernise retail operations and deliver the most effective omnichannel experience, leveraging features such as real-time POS and inventory management. We seamlessly integrate in-store, online and mobile sales channels. And with Cegid Orli, an ERP solution developed for fashion and textile brands, we help retail companies manage their entire value chain, from sourcing to delivery. We also maintain third-party applications to make sure all systems are monitored continuously and efficiently.
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Transform your e-commerce platform to meet your B2B and B2C requirements
We offer localised solutions that help businesses enhance user experience to support the development of their e-commerce strategy in Europe and Asia. We work hand-in-hand with your teams to successfully implement Shopify Plus and Salesforce E-commerce, integrating third-party systems to boost your platforms’ operational efficiency. We offer tailored solutions that meet your design (motion graphics, 3D) and merchandising requirements to maximise the potential of your e-commerce platforms.
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Application Maintenance Services (AMS)
VISEO offers tailor-made Application Maintenance Services (AMS) with the implementation of dedicated or shared teams, ensuring the management of your application support with expertise and flexibility. With over 300 employees based in Morocco and 24/7 coverage provided by our consultants in the Philippines, our teams, specialized in technologies such as Salesforce, Cegid, and Shopify, guarantee a high-quality service perfectly adapted to your needs.
The best digital solutions to build positive digital customer experiences
Over the years, we have built strong partnerships with leading software vendors to support our clients in their customer experience transformation journey.
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Customer Experience
Luxury & Fashion
